IT Specialist , Network & Systems (Microsoft focus

• Full Time
• Application Closes 04 May 2026
• District of Columbia - Washington
• Computer Programmer

  #cj

IT Operations Center Analyst/Junior Watch Officer

, provides leadership and management for the IT Service Organization Operations Center support networking, voice services, security operations, enterprise mobility, email, and other related collaboration, communications and messaging systems for the Department of State worldwide.  Develops and initiates, maintains, and revises policies and procedures for the general operation of the Operations Center within the Vanguard 2.2.1 Program.  

Onsite work location.

The Technical Effort includes:

• Serves      as the primary point of contact for Enterprise Incidents and Changes for      the Operations Center on the assigned shift.
• Coordinates      support of the Department of State Enterprise-wide systems and services      associated with networking, voice services, security operations, email and      related collaboration tools, and Enterprise mobility and messaging.
• Develops      and manages ITIL-based services using Service Operations, Service      Transition and Continual Service Improvement methodologies.
• Interfaces,      coordinates, and resolves issues with multiple senior government managers      and worldwide embassies and posts.
• Conducts      data analysis independently and in coordination with service areas to      quickly identify system and service issues.
• Conducts      long range  tracking of system and service quality and continuity of      operations (i.e. Crisis events, power outages and enterprise projects).
• Provides      programmatic and technical guidance to other personnel as needed.
• Develops      or updates written procedures related to service activities.
• Ensures      that internal controls are in place and operating effectively.
• Fosters      a comprehensive understanding of how all areas collectively integrate and      contribute towards achieving the Operation Center’s objectives.
• Completes      performance monitoring during the shift and actions taken if warranted.
• Ensure      that all outages and issues are reported in a accurate and timely fashion.

Required Educations & Experience:

• Technical      Experience in one or more of the following areas:

• Strong Networking background.
• Working knowledge of WAN technologies.
• Working knowledge of TCP/IP LAN technologies.
• Knowledge of enterprise network operations and computing technologies including MS       Exchange 2010, MS O365, Active Directory, MS Exchange.
• Teamwork and Diversity

• Ability       to work effectively in a team environment and contribute towards program       goals.
• Willingness       to exercise initiative with focus on enhancing the team effort.

• Communication

• Ability       to communicate (orally and in writing) difficult/sensitive information       tactfully and in accordance with established communication security       policies to senior  level management.
• Ability       to escalate issues in timing with standing operating procedures.
• Customer      Service:

• Ability       to cordially assist and maintain professionalism in high-stress       environments.
• Ability       to employ unbiased listening and be responsive to customer questions and       requests.
• Sustained       focus and interest in problem solving.

Required Clearance:

• US      Citizenship.
• Ability      to obtain a Top Secret clearance.
• Ability      to obtain an interim top secret prior to starting work.

Skills & Experience

active directory, GPO, Azure, Hyper-V, Cisco, Fortinet, LAN/WAN