Active Directory Migration Support Analyst

• Full Time
• Application Closes 29 Dec 2023
• District of Columbia - Washington
• IT Strategy Consultants

AD Migration Support Analyst

Position Description: 

The Active Directory Migration Support Analyst provides migration support services for a migration between domains/forests within a Microsoft Windows Active Directory (AD) environment.  The Active Directory Migration Support Analyst is a customer service professional with technical support experience in order to assist users with their transition experience.  

This role requires excellent communication skills, a calm demeaner, and a strong desire to assist end users during their migration transition to make it a positive experience.  Knowledge of basic Active Directory/Identity, Migration key concepts, troubleshooting, and the ability to understand when the escalation of an issue to more experienced migration engineers may be necessary is desired. The candidate must have demonstrated prior customer facing experience. 

The successful candidate will be a self-starter, someone who can work independently, act as a key contributor in a cross functional team, and will be flexible in a fast-paced environment.

Responsibilities include: 

• Participates as a member of a migration team.
• Tier 1-2 level troubleshooting and diagnosing of      migration issues.
• Captures complex functional and business issues that      may arise from a migration event.
• Applies advanced communication capabilities to help      understand and resolve migration related issues for end users in a timely      manner.
• Communicate accurate migration status reports for both      technical and executive audiences. 
• Frequently contributes to the development of FAQs and      works to contribute to addressing issues and adding to the knowledge base.      
• Willing to take direction and guidance on migration      process improvements and willing to follow established policies.
• May provide mentoring and guidance to other migration      support resources.

Required Education & Experience

• Knowledge of AD as it relates to user accounts,  workstations, and core Identity components.
• A basic understanding of migration best practices,
• Strong interpersonal skills
• Positive attitude
• Excellent verbal and written communication skills
• Neat and professional appearance

Required Clearance

• Must have an Interim Secret Clearance to start work with the ability to obtain      Top Secret

Skills & Experience

migrations, active directory, microsoft windows, Quest migration manager